Returns, Refunds & Exchanges
Returns, Refunds & Exchanges
We want you to feel confident about your purchase. If something isn't right with your order, our customer care team is here to help determine the best solution.
How to Request a Return
We keep the process straightforward. Please contact us before sending anything back.
Tell Us What Happened
Provide your order number, product information and reason for the request. Photos may be required.
Receive Your RA
If approved, we'll provide your Return Authorization number and return instructions.
Prepare Your Return
Keep the product unused, unassembled and securely packed with all parts and materials.
Ship It Back
Follow the return instructions provided by our team. Do not ship a return without authorization.
Choose Your Resolution
For eligible returns, choose a refund to your original payment method or Bungle Store Credit.
Eligible Returns
Because many of our nursery furniture products are fulfilled directly by authorized suppliers and manufacturers, return requirements can vary by product. Our team will confirm the applicable requirements when your request is reviewed.
Products generally must be:
- New and unused
- Unassembled and not installed
- In original packaging with protective materials when applicable
- Complete with all parts, hardware, accessories and instructions
- Free from damage, modification or signs of use
- Returned with the required Return Authorization
Customer-Requested Returns
Returns based on a change of mind, customer preference or aesthetic dissatisfaction are generally not accepted. When an eligible customer-requested return is approved, a 20% restocking fee applies. Return shipping and other applicable charges may also be the customer's responsibility.
Refund or Bungle Store Credit
For an approved return that is eligible under this policy, you may choose how you receive the approved return amount.
Refund to Original Payment Method
Your approved refund will be issued to the original payment method after the returned merchandise has been received and inspected. Applicable restocking fees, return shipping charges or other authorized deductions will be deducted from the refund.
Bungle Store Credit
You may choose to receive the approved return amount as Bungle Store Credit instead. Store credit will be issued after the returned merchandise has been received and approved and may be used toward a future purchase at Bungle Nursery Cribs.
Damaged During Shipping
Don't worry—we're here to help.
Please contact us within 5 business days of delivery for shipping damage.
- Photograph the shipping box and packaging
- Photograph the damaged product
- Photograph the shipping label
- Keep all packaging until the claim is resolved
- For freight deliveries, note visible damage on the delivery receipt when possible
Email photos and details to returns@bunglecribs.com.
Defective Merchandise
If a product arrives defective or develops a qualifying defect, contact us so we can help determine the appropriate solution.
Depending on the issue, we may work with the manufacturer or supplier to arrange a replacement part, repair, replacement product, exchange, credit or return.
Please provide your order number and clear photos or video when requested, and keep the product and packaging until the issue has been reviewed.
Missing Parts or Hardware
Missing a screw, hardware piece or other component? A full return may not be necessary. Contact us first. In many cases, we can work with the manufacturer or supplier to arrange replacement parts.
Incorrect Item
If you receive an item that does not match your order, contact us promptly before assembling or using the product. We'll review the order and work with you on the appropriate resolution.
Exchanges
Eligible merchandise may be exchanged when approved. Exchange availability depends on product availability and applicable supplier or manufacturer requirements.
Exchanges may be subject to the same return eligibility requirements, restocking fees, return shipping costs, price differences and other applicable charges. Please contact us before shipping anything back.
Mattress Returns
Mattresses may have additional return requirements based on the brand and model. Because many mattresses are compressed, sealed or packaged specifically for shipment, an opened or used mattress may not be eligible for return.
Please contact us before opening a mattress if you are unsure about its return eligibility. Manufacturer-specific requirements may apply.
Final Sale & Non-Returnable Items
Products identified as final sale or otherwise designated as non-returnable are not eligible for standard returns or exchanges unless required by applicable law or covered by a product defect, damage or fulfillment error.
Manufacturer-specific restrictions may also apply to certain products.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. Because many orders are sent to suppliers for fulfillment shortly after purchase, we cannot guarantee that a cancellation will be possible once processing has begun.
If an order has already entered fulfillment or shipped, it may need to be handled as a return and applicable return shipping, restocking or other charges may apply.
Refused Deliveries
Please do not refuse an undamaged shipment simply because you no longer want the item. Refused deliveries may result in return shipping charges, restocking fees or other applicable costs and may affect the amount of any refund or store credit.
Frequently Asked Questions
How long do I have to request a return?
Eligible return requests must be made within 60 days of the original purchase date. Product-specific requirements may also apply.
Can I return an assembled product?
Generally, no. Products must be new, unused and unassembled to qualify for a standard customer-requested return.
Is there a restocking fee?
A 20% restocking fee applies to eligible customer-requested returns. Defective, damaged or incorrect merchandise is handled separately and may be subject to different resolution terms.
Can I get a refund instead of store credit?
Yes. For an approved eligible return, you may choose a refund to your original payment method or Bungle Store Credit, subject to applicable deductions and policy requirements.
What if my product arrives damaged?
Contact us within 5 business days of delivery, provide photos of the packaging and product, and keep all packaging until the claim is resolved.
What if I'm missing a part?
Contact us before returning the product. We may be able to arrange replacement parts through the manufacturer or supplier without requiring a full return.
Do I need a Return Authorization?
Yes. Please do not send a return until Bungle Nursery Cribs has reviewed and approved the request and provided your Return Authorization number and instructions.
We're Here to Help
If you're unsure whether your order qualifies for a return, received a damaged item, are missing a part, or simply need help understanding your options, contact our customer care team.
Email Returns Team Call (888) 460-3113For live assistance, click the Live Chat box on this page to chat with our team.
Last Updated: September 2026. This policy applies to purchases made through Bungle Nursery Cribs and may be subject to product-specific manufacturer requirements and applicable law.
