Shipping Policy
Shipping & Delivery
Simple, straightforward shipping information for your Bungle Nursery Cribs order—from processing and tracking to large-item freight and White Glove delivery options.
Order Processing
Furniture orders are shipped supplier-direct to the delivery address provided at checkout.
For in-stock orders, please allow 2–4 business days for processing before the order leaves the warehouse. Delivery time depends on the product, destination, and carrier.
Standard Shipping
We currently ship to U.S. destinations within the contiguous United States and Canada. Canadian orders are subject to additional shipping charges, and delivery may take approximately 1–3 weeks, depending on the product and carrier.
We do not currently ship to other international destinations.
Track Your Order
Tracking is generally sent within 24 hours of shipment. Your order may ship with UPS, FedEx, USPS, or DHL depending on the product and delivery method.
If you have not received tracking information within 6 business days of placing your order, please contact orders@bunglecribs.com or use our online chat.
Large-Item & White Glove Delivery
Complete Nursery Room Setups and qualifying large furniture items may have enhanced White Glove delivery options available, including delivery into the home and full assembly. The services available for your order depend on the product, carrier, and delivery location.
Curbside Delivery
The carrier delivers your shipment to the curb and uses a liftgate to lower the shipment to ground level.
Threshold Delivery
Delivery to the first dry, covered area of your home, such as a garage or covered porch. This does not include delivery inside your home.
Room of Choice
Delivery to a designated room of your choice, including up to two flights of stairs.
Room of Choice + Package Removal
Delivery to a designated room, including up to two flights of stairs, plus removal of the shipping packaging.
Room of Choice + Package Removal + Light Assembly
Delivery to a designated room, package removal, and light assembly.
White Glove scope: Assembly includes the product assembly specified for the applicable service. Unless specifically stated, White Glove service does not include wall mounting, electrical or plumbing work, or other home installation services.
Please note: Delivery services and availability may vary by product and destination. Any applicable upgraded delivery charges will be communicated before the service is arranged.
Optional Shipping Protection
If you choose Shipping Protection, your eligible shipment receives additional protection for covered shipping-related issues, subject to the applicable protection terms and conditions.
Shipping Protection is optional and is not required to place an order.
Inspect Your Order Upon Delivery
Important: Please inspect your delivery before signing.
For freight deliveries, inspect the shipment and packaging for visible damage before signing the delivery receipt. If you see damage, photograph it and make sure the damage is noted on the carrier's delivery receipt before signing.
Please keep all boxes and packing materials until you have confirmed that your order is complete and in good condition.
Damaged or Defective Merchandise
If your order arrives damaged or you discover a defect, please contact us as soon as possible and within 5 business days of delivery.
Please provide photographs of the damage or defect along with your order information. Keeping the original packaging is important because it may be required to process a claim or arrange a replacement.
For freight deliveries, damage should also be documented on the delivery receipt at the time of delivery whenever possible.
Our team will review the issue and work with the appropriate supplier or carrier to determine the next steps.
Order Changes & Cancellations
Because orders are processed through supplier-direct fulfillment, please contact us as quickly as possible if you need to request a change or cancellation.
Once an order has shipped, it cannot be cancelled, rerouted, or redirected.
Please do not refuse delivery of an undamaged shipment. Refused deliveries may result in return shipping or restocking charges and may affect eligibility for a refund or credit.
Where We Ship
- Contiguous United States: Free standard shipping.
- Alaska & Hawaii: Not included in standard free shipping.
- Canada: Available on eligible orders for an additional shipping charge; allow approximately 1–3 weeks for delivery.
- Other international destinations: Currently unavailable.
Need to Return an Item?
Shipping and returns are handled under separate policies so you can quickly find the information you need.
For eligibility, return requirements, restocking fees, and other return terms, please review our Returns & Exchanges Policy.
We're Here to Help
Questions about shipping, tracking, freight delivery, or your order? Our customer care team is ready to help.
For live assistance, click the Live Chat box on this page to chat with our team.
